Privacy Policy Last updated: 07 November 2025

BGS Environmental (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and delete information when you interact with our website www.bgs-environmental.co.uk (the “Website”), particularly through our contact form.

1. What Information We Collect We only collect personal data that you voluntarily provide through the contact form on our Website. This typically includes:

• Full name
• Email address
• Phone number (optional)
• Company/organisation (optional)
• Message content (your enquiry details)

We do not use cookies, analytics tools, tracking pixels, or any third-party scripts that collect data automatically. Your IP address may be logged temporarily by our web server for security purposes only and is not used for marketing or profiling.

2. How We Use Your Information We use your contact form data solely to respond to your enquiry and, if applicable, to discuss or manage any resulting job, project, or service. We do not use it for marketing, newsletters, or any unrelated purpose unless you explicitly request follow-up services.

3. Legal Basis for Processing (GDPR – UK and EU Visitors) We process your data based on:

• Legitimate Interest – to reply to your enquiry and provide the environmental services you are requesting.
• Contract – if your enquiry leads to a formal project or service agreement.

4. Who We Share Your Data With Your data is not sold, rented, or shared with any third parties except:

• Our secure web hosting provider (for form delivery and storage)
• Subcontractors or partners only if directly involved in fulfilling your project (and only with your consent)
• Legal authorities if required by law (e.g., court order)

5. How Long We Keep Your Data We retain enquiry details as follows:

• If no ongoing job or project results: 12 months from the date of your message, then securely deleted.
• If your enquiry leads to a job or project: For the duration of the project plus 7 years afterwards (standard record-keeping for business and tax purposes).

After these periods, all personal data is permanently and securely deleted or anonymised.

6. Your Rights You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Object to processing
• Withdraw consent (where applicable)
• Receive your data in a portable format

To exercise any right, email us at office@belowgroundsolutions.co.uk . We respond within 30 days.

7. Data Security We use industry-standard safeguards:

• Encrypted form submission (HTTPS/SSL)
• Secure, access-restricted storage
• Regular backups and deletion protocols

8. Children’s Privacy Our Website is not intended for children under 16. We do not knowingly collect data from children.

9. Changes to This Policy We may update this policy. Changes will be posted here with the updated date. Continued use of the Website after changes constitutes acceptance.

10. Contact Us For privacy questions or to exercise your rights: Email: office@belowgroundsolutions.co.uk Postal Address: BGS Environmental, Unit 5, Drakes Business Centre, Drakes Farm, Taunton TA3 5AD​

This policy complies with the UK GDPR, EU GDPR, and applicable privacy laws.